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Companies that offer a winning customer experience grow faster and develop loyal followings.

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The Five Disciplines of Customer Experience Leaders

A compelling experience is the surest means to delight customers, engage employees and stand out from competitors.
Published in April 2015
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Agile Enterprise A Digital-First Bank Finds a Customer-Driven Path to Profitability

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Performance Improvement Aggressively growing an IT service provider with a high-performance culture

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Sales and Marketing Inspiring retail employees to think and act like owners

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